Relationship Management

We understand that your customers are valuable to your ongoing business success, so effective customer relationship management is critical.

Customer research and feedback We can help you find out what your customers value most about your service through process management and analysis of feedback. We can assist you in gaining a full appraisal of your performance during and after a project with structured ‘lessons learned’ data.

We can also devise strategies to optimise the various key touch-points with your organisation, so customers become loyal advocates for your brand.

Event management These days, amid all the online interactions, it can be easy to forget that face to face interactions are still a valuable way to forge important relationships.

We research, collate, cost and organise business events to provide opportunities for you to meet your customers, from focused breakfast seminars, exclusive dinners, continuing professional development seminars to full conferences.

We also keep up to speed with all the main conferences, networking events and clubs in the sector to ensure we have it all covered for our clients, and to ensure you’re attending the right event at the right time.

Any event that allows you to meet your customers and prospects in a social setting can provide great benefit for building those significant relationships.

The key to getting these benefits is to create an experience that attendees want to participate in and creating a valuable and compelling event isn’t an easy task.

Luckily, we have the experience to organise any event on your behalf.

As part of your ongoing relationship with the marketplace both internal and external, we research, review, analyse and target specific awards to promote and position your business.

Whilst winning is not guaranteed, award entry can build profile, brand awareness and promote your success.

Post-Project Feedback

Through process management and analysis of feedback, we can assist you in gaining a full appraisal of your performance during and after a project with structured ‘lessons learned’ data. This information can be of enormous value.

We can also advise on eCRM, including making sure you have a bespoke, customer-focused strategy in place before you invest, the choices available and how CRM systems can progressively streamline and optimise your efforts as data is collected. CRM software training is another part of our service.

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